"Paying my bills is so much easier without interest. Why should I have to pay extra to afford my treatment?"
John - Patient, Tacoma, WA
Frequently Asked Questions
What if my doctor, hospital or practice isn’t ProPatient Certified?
We can contact them on your behalf to ask them to join the ProPatient Movement. The simple fact of the matter is that when doctors and hospitals offer financing help with medical bills it makes it more affordable, so patients are more likely to pay for them instead of defaulting and filing for bankruptcy (medical bills are the leading cause of personal bankruptcy in America). The reasons patients don’t pay medical bills is usually directly related to a lack of medical financing options.
Most practices and hospitals choose to join the program when we show them the numbers, so there’s a good chance we can get you on a ProPatient Plan even if your hospital or doctor isn’t currently ProPatient Certified. Contact us here.
Does applying affect my credit or FICO score?
No. The Parasail ProPatient application uses what is called a “soft pull” on your credit, which does not show up on your credit report. If you are approved for the patient financing program, and agree to the terms, you will subsequently have a “hard pull”—which does show up as a credit inquiry on your credit report to start your payment plan.
If it’s a 0% interest payment plan why do I need to apply?
ProPatient Plans look really simple to the patient—by design—but in actuality they are loan products negotiated between your hospital or doctor and Parasail to cover the interest that would typically be charged to you, the patient.
Part of our proprietary financial model used to decide that uses each patient’s individual income, credit history and other financial factors that measure repayment risk, so the only way we can offer you interest free financing for medical bills is by making sure your credit risk is acceptable to your provider. Our zero percent interest payment plans are then set up with a monthly payment structure that you can afford, so you never spend more than you need to.
What if I don’t have good credit, should I still apply?
Yes. Our financial model just measures risk of repayment, which we report to the doctor, hospital or provider but it is up to them what level of risk they are willing to provide 0% interest payment plans for. Some ProPatient Certified hospitals have committed to offering all patients zero percent interest payment plans regardless of repayment risk. Others offer more lenient terms for patients who are dealing with certain kinds of medical issues and almost all have another payment plan solution for patients who don’t qualify—but they typically want you to apply for a ProPatient Plan first.
So while we can’t guarantee that everyone who applies will get a ProPatient Plan, far more people are accepted to the program than any typical medical loan, health care credit card or other patient financing option and if we can’t help you, we’ll direct you to the person at your provider or hospital that can.
What if I have multiple bills from different providers?
At this stage, we can only originate one ProPatient Plan per provider, so you’d need a different payment plan for each provider bill. In the future, we will offer the option to consolidate these patient payment plans into a single payment to make your repayments less confusing. Unfortunately, that capability is not developed quite yet.
If you need financial help with medical bills but have multiple bills from multiple providers, we’ll still do what we can to help you negotiate those bills to save some money. Just reach out to us by chatting with our patient support team by clicking the red button in the bottom right-hand corner of this screen.
I’m in the application process and I’m confused - help!
Our customer success managers can usually help you complete the application process. Just tap the red circle button on the lower right of any screen to contact us by Live Chat. Or you can email us at: firstname.lastname@example.org or call us at 800-604-0370.